About Alpaca

Our Munich Store

Wholesale

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Our Satisfaction Guarantie

Our customer may return any product within two weeks after arrival in the condition in which delivered against a full refund.

Although we value critical comments about our products or service, it is not necessary to state a reason for the return.

I contact every Internet customer approximately one year after their order, to see if they are still satisfied. In many years of Internet sales, we have yet to receive a negative comment.

Here are a few examples of recent comments.

Everything OK otherwise I would have already complained and my 4 other sweters are also good and I'll really need theme in the near future.

My mother-in-law LOVES this cardigan!!!  Sorry, that I didn't let you know before...everything is perfect! Many thanks for the fantastic suppoert with the ordering!

Good Morning, Mr. Smith! My girl friend is still extremely satisified with the sweater. It creates an actual micro-climate, that is, it keeps her just so warn that she feels comfortable. Also the statement, that alpaca wool is very easy to care for, is 100% correct. The purchase was totally worht-while. I wish you a nice day,

yup, you folks are perfect, everything was to my satisfaction. thanks and greetings,

Dear Mr. Smith, Handling of the sale was more than satisfactory!! The pants are great and of high quality. Could you possibly send me again the link to your homepage.

hi, mr Smith! We just came back from a beautiful island vacation, back from Madeira, where your hemp shirt was appreciated by my better half - as pfiffy, light, 'over-jacket'. It looks tiddy yet sallop and is, also with extended use "in good form"! The handling in internet was very o.k. and we are allround satisfied: good price, stily shirt!

Here you can see the comments in the original language.

Greg Smith

Manager